FAQ

UNDER CONSTRUCTION

As the site and its features change some information may take some time to update herein. If you do not find the information you require do not hesitate to contact us!

Click any of the questions below to expand.

 

⮞ I'm a first time buyer, what can I expect?

Firstly, a big thank you for your support!
If purchasing from any seller accounts that are maintained by FC here is what you can expect:
After paying for your order (and account creation) iut will go into a Processing status. This means we are gathering your cards and packaging them. Be aware all orders are processed in queue received. Once your order has been brought to Canada Post, you will get an email informing you that your order is Complete.
Another email will also inform you that the order has been shipped.
Your order will arrive in a bubble mailer. Depending on the amount of cards; they will be in top loaders or for bigger orders will be secured in a box.
With your order will be a packing slip and may contain a promotional coupon.

Each independant seller fulfills their orders differently. However each seller is expected to abide specified rules of completing an order.

⮞ What is the primary currency on the website?

The primary currency is CAD.

⮞ Do you ship Worldwide?

Currently, we only ship within Canada. We hope once delays with postal services cease and get back to normal, we can restore shipping outside of the country.

⮞ I require assistance, who do I speak to?

If any issues, concerns or questions arise feel free to use the 'Contact us' section on the top menu and also on the footer menu. You can also send an email to support@fanaticcollectibles at any time!

⮞ How to request a refund?

Hopefully this will never need to happen but if such instance should happen...
You can request a refund via Paypal.

You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund.

You can request a refund up to 180 days after you pay for your item. If you sent a payment, but it's still pending, you can cancel it on your Activity as long as you see the "Cancel" button next to it. If the payment isn't claimed within 30 days, it will be automatically refunded to you.

Here’s how to find the seller’s contact information to request a refund:

  1. On the Summary page select the transaction you want to cancel.
  2. Use the contact information to send the seller an email.

If your seller doesn’t agree to refund your money, you may be able to open a dispute in the Resolution Center if you didn’t receive your item, you received something that doesn’t match the seller’s description or your payment was not authorized.

If you sent the payment using a debit or credit card, the refund will be sent to the card used. It may take up to 30 days for the card to be credited. If you sent your payment using a bank account and the payment is canceled, it will be refunded to your bank account.

***Bank funded transactions: for cases in which a refund is requested or processed shortly after a purchase is made, we will make an effort to cancel the transaction, so you are never charged. If we’re unable to cancel the transaction, then a refund will be processed. Your funds should be credited to your bank account within 7-10 business days.


If PayPal performed currency conversion for your transaction and a refund is issued:

  • Within 1 day of the date of the original payment, PayPal’s transaction exchange rate (including a currency conversion spread) used at the time of the original payment will apply.
  • Beyond 1 day of the date of the original payment, PayPal’s transaction exchange rate (including a currency conversion spread) on the date of the refund will apply.

***Money will be refunded in the currency you paid; or if we are unable to refund in the currency you paid, in your primary holding currency; or we are unable to refund in your primary holding currency, then in U.S. dollars.

⮞ Is an account required to purchase?

Yes. You can create an account before or after you have put cards in your cart. Prior to purchasing if you do not have an accout, it will opt to create one upon payment. Having an account will allow you to keep a record of your purchases and faster ordering in the future.

⮞ What does the ⚠ symbol indicate on listings?

Such symbol indicates an imperfection about the card such as residue or damage of any kind regardless of severity. Specific information is put into the card listing description section.
Please be aware this symbol appears on FC managed listings only.

⮞ I haven't received my order, what should I do?

Let's face it; not receiving your order sucks and we absolutely hate it too! We hope such thing never happens however, no seller has any control over what happens to the order once it's out of their hands.

In such instance that an order is not received, you could request a refund.
We suggest you contact the seller and keep in communication. Being polite, reasonable and patient will go a long way.

Please be sure that you have allowed sufficent time for the package to arrive. This timeframe varies on a) your location and b) postal services are not lagged and behind on deliveries. We recommend waiting a maximum of 3 weeks from the shipment date as indicated in the confirmation email - not the payment date.

The seller can also work with you for a replacement or alternate card at their discretion.

⮞ Is there an order minimum?

Absolutely not! However, we recommend choosing enough cards to make the shipping worth while to the customer. Smaller orders are much more common however customers pay more towards shipping this way as oppose to making one large order; each order carries a shipping rate of $3.50 from sellers that are enrolled in the flat-rate program.

⮞ Does FC purchase singles, collections or lots?

The website is primarily for hobbyists to either buy from vendors herein or to sell their own cards.

If we are ever buying, it will be announced.

⮞ I was sent the wrong card, what happens now?

If you are missing a card from your order or received the wrong card - contact the seller immediately! Simply go to their profile and click the Ask a Question. Give them the opportunity to make it right. Each seller has guidelines to follow to ensure transactions on the site go smoothly.

⮞ What is the return policy?

Our return policy can be found HERE or at the bottom of the site.

⮞ Is Fanatic Collectibles a consignment service?

Not really. Although we do have an agreement with a few sellers to 'take care' of their account but primarily the site is for anyone to sell their cards and have total control of their listings and cards.

⮞ How does Make an Offer work?

Quite easily! Fill out the required information. The offer will be sent to the seller. At such time it could be rejected or approved. However, if approved the seller can choose how long the offer is valid.
Sellers are not obligated to counter-offer.

⮞ At checkout, why is the shipping charge not the flat rate?

This can happen in two instances.
The first; if you purchase from more than 1 seller: keep in mind that each vendor has a shipping fee.

The second; if the total of cards in your cart is $75 or above, at such time tracked shipping is activated.
Shipping fees can change without notice.


Vendor store logos will have this icon if they are enrolled with the Flat Rate shipping program.

⮞ I missed the promotion, is there any way to get it after it is expired?

Unfortunately, no. However we do try to have a promotion every month. Although some may only be valid for two weeks (14 days) while others are active the entire month (29-31 days).
Some (non advertised) promotions are sent via mail with orders; these come with a coupon code that can be redeemed during the checkout process.